1. Introduction
    We at Build the Kitchen LLC (“we”) understand that sometimes you may need to return a product you purchased. Our refund and return policy is designed to make this process as easy as possible while helping you resolve your issue as quickly as possible.
  2. Return Conditions
    Product Condition: Products must be returned unused and in their original packaging. All accessories, instructions, and original packaging materials must be returned with the product.
    Return Period: You have 30 days from the date you received your merchandise to return or exchange your product.
    Receipt and Proof of Purchase: Please provide a valid proof of purchase so that your return request can be quickly processed.
  3. Return Process
    Contact Us: To return an item, please contact our Customer Service by email (amandahorton@buildthekitchenshop.com) or phone (520-346-4957) to obtain a return authorization.

Return Address: Please send returns to the following address:

Build the Kitchen LLC
4975 N LAK A YUCCA RD TRLR 1
TUCSON, AZ, 85743
USA

Return Costs: Unless the item is defective or sent incorrectly, the customer is responsible for the return postage.

  1. Refunds
    Refund Method: Once we have received and inspected the returned item, we will refund your money to the original payment method.

Processing Time: Refunds are usually processed within 3-5 business days of receiving the returned item.

  1. Exchanges
    Exchange Conditions: If the item you received is defective or incorrect, we will exchange it for free.
    Exchange Process: Please contact our customer service and we will provide detailed instructions for exchange.
  2. Non-returnable Items
    Specific Items: Opened consumable items (such as cleaning agents) or customized items (such as kitchenware of a specific color or size) will not be accepted for return.
  3. Contact Us
    If you have any questions regarding returns, refunds, or exchanges, please contact us at:

Email: amandahorton@buildthekitchenshop.com
Phone: 520-346-4957